search archive
browse archive

Website Accessibility Information

As far as possible, this website has been designed using accessibility design tools, in compliance with accessibility regulations, and with regard given to accessibility assistance technology.

We want as many people as possible to be able to use our website and we are continually working towards improving its accessibility. We follow general principles of usability and universal design, and endeavour to meet level 2 (AA) of the Web Content Accessibility Guidelines (WCAG) 2.1.

This website will allow you to:

  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using just a keyboard or speech recognition tools
  • listen to most of the website using a screen reader
  • view essential audio-visual information (captions or transcriptions are provided in most cases)

How accessible this website is

We know some parts of this website are not fully accessible.

Please see the Technical Information section below for more detailed information on known accessibility issues.

Making changes to your device

AbilityNet has advice on making your device easier to use if you have a disability.

This video gives tips and demonstrations specifically on making your Windows 10 operating system more accessible 

Reporting accessibility problems with this website

Please contact us if you require information on this website in a different format, have an accessibility query (including about content not within the scope of the accessibility regulation), identify any problems not listed on this page or think we’re not meeting accessibility requirements.

Please provide the web address (URL) of the page(s) in which you find the problem, a description of the issue and your name. We will consider your request and get back to you within 20 working days.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to a complaint about accessibility please let us know. If you remain unsatisfied, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

We are committed to making our website accessible, in accordance with the accessibility regulations. This website is partially compliant with the WCAG 2.1 AA standard, due to the instances of non-compliance and exceptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons:

Non-compliance with the accessibility regulations

  • Some sections of the website do not operate correctly if CSS is disabled. This could cause issues for users that rely solely on HTML to engage with the content. (WCAG: 1.3.1)
  • PDFs are not all labelled in a non-descriptive way. This means that it is not possible for users to understand the contents of the PDFs using the file name alone. (WCAG: 1.3.1)
  • Some link text does allow the purpose of the links to be identified from link text alone. This could be unclear or confusing for some users. (WCAG: 2.4.9)
  • The majority website can be operated using only a keyboard, but the focus is not immediately obvious on all pages. (WCAG: 2.4.7)
  • Not all functionality can be operated with a keyboard alone. This could present issues for the users that rely solely on keyboard navigation and operation. (WCAG: 2.1.3)
  • It is not possible to bypass blocks of content on some pages. This may be difficult for people with some disabilities to reach the main content of a web page quickly and easily. (WCAG: 2.4.1)
  • Navigation around the website is limited. This approach does not cater for users with different navigation preferences and needs. (WCAG: 2.4.5)
  • The language of the website is not set. Both assistive technologies and conventional user agents can render text more accurately when the language of the Web page is identified. (WCAG: 3.1.1)

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some documents that were created and/or published before 1 January 2022 may not be fully accessible. All subsequent PDF documents will comply with accessibility regulations where resources allow.

Third party-content

Our site uses, and / or links to third-party content which Transport for London does not design or control and therefore accessibility standards may vary.

How we tested this website

This statement was prepared on 30 December 2021. It will be reviewed on 30 December 2022.

What we’re doing to improve accessibility

We are continually working on our content and site structure and finding ways to make the site more intuitive and easier to navigate. We are developing guidelines on how to create accessible content to help those colleagues working on our websites.

Change the way this site looks

If you are having trouble reading this website you can change the way it looks. The settings available differ from browser to browser, but most browsers allow you to change the text size, colour and layout:

You can adjust the size of nearly all the text on this website by using the text size setting in your browser menu. This setting is found under View or Zoom in most browsers. Or you can use CTRL+ or CTRL- to make text bigger or smaller.

Some browsers allow you to change the default font and background colours you use. These settings are usually found in the Options or Preferences menus.

Many browsers allow you to remove all layout and styling by turning off the website style sheets. If your browser supports this setting you will most likely find it in the Settings or Preferences menu.

Keyboard access

Most browsers let you skip from link to link using the Tab key. The current link will be highlighted. To move backwards, hold down Shift and press the Tab key.

We do not use access keys as they may interfere with keyboard controls of browsers and screen readers.

Improving accessibility

We follow the guidelines for UK government websites by supporting W3C’s WCAG 2.1 Guidelines Level AA level.

We carry out  user-testing with a wide range of people, covering varied accessibility needs (mobile, cognitive, auditory and visual) and this helps us to improve the user-experience for everyone. We also test on assistive devices and software such as screen readers and magnifiers.

We continue to make improvements following our annual accessibility audit, consultation exercises and feedback from relevant user groups and organisations.

Supported browsers

Popular browsers (based on our site’s usage statistics) are fully supported. If you are using an older browser, we may not be able to give you full visual and interactive richness.

Digital accessibility standards

All digital content and services created for TfL must meet our accessibility standards.

These standards apply to desktop, tablet, mobile website, web app and native app experiences

Digital accessibility standard

Digital accessibility testing standard


Powered by Preservica
© 2022 Transport for London. All rights reserved.