Transport for London (TfL) Customer Service and Operational Performance Panel Meeting held 17 March 2022

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Transport for London (TfL) Customer Service and Operational Performance Panel Meeting held 17 March 2022

Agenda, minutes and papers. Subjects include: 1. Apologies for absence and chair's announcements. 2. Declarations of interest. 3. Minutes of Customer Service and Operational Performance Panel held 7 December 2021. 4. Matters arising an actions list. 5. Quarterly Customer Service and Operational Performance Report – quarter 3 2021/2022. 6. Enterprise risk update – major service disruption (ER3). 7. Members’ suggestions for future discussion items. Agenda Part 2: 11. Enterprise risk update – major service disruption. (ER3) Also includes: Minutes of Customer Service and Operational Performance Panel held 17 March 2022 (signed).

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System ID: LT000021/003/010/001/020

Archive Reference Number: LT000021/003/010/001/020

Date of Document: 7 Dec 2021-17 Mar 2022

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CSOPP Minutes 17 March 2022 Signed

csopp-20220317-agenda-and-papers PUBLIC