Transport for London (TfL) Customer Service and Operational Performance Panel Meeting held 13 July 2022

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Transport for London (TfL) Customer Service and Operational Performance Panel Meeting held 13 July 2022

Agenda, minutes and papers. Subjects include: 1. Apologies for absence and chair's announcements. 2. Declarations of interest. 3. Minutes of Customer Service and Operational Performance Panel held 17 March 2022. 4. Matters arising an actions list. 5. Quarterly Customer Service and Operational Performance Report – quarter 1 2022/202. 6. Assisted transport services update. 7. Cycling action plan update. 8. Customer safety and security update. 9. Enterprise risk update – loss of stakeholder trust (ER6). 10. Members’ suggestions for future discussion items. Agenda part 2: 11. Enterprise risk update – asset condition unable to support TfL outcomes (ER6). Also includes: Minutes of Customer Service and Operational Performance Panel held 13 July 2022 (signed).

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Level: File

System ID: LT000021/003/010/001/021

Archive Reference Number: LT000021/003/010/001/021

Date of Document: 17 Mar 2022-13 Jul 2022

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Signed Minutes