Transport for London (TfL) Customer Service and Operational Performance Panel Meeting held 14 July 2021

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Transport for London (TfL) Customer Service and Operational Performance Panel Meeting held 14 July 2021

Agenda, minutes and papers. Subjects include: 1. Apologies for absence and chair's announcements. 2. Declarations of interests. 3. Minutes of the Customer Service and Operational Performance Panel held 24 February 2021. 4. Matters arising and actions list. 5. Communication and stakeholder engagement during the Coronavirus pandemic. 6. Enterprise risk update: TfL asset condition unable to support TfL outcomes (ER12). 7. Members' suggestions for future discussion items. Part 2 subjects include: 11. Enterprise risk update: TfL asset condition unable to support TfL outcomes (ER12). Also includes: Minutes of the Customer Service and Operational Performance Panel held 14 July 2021 (signed).

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System ID: LT000021/003/010/001/017

Archive Reference Number: LT000021/003/010/001/017

Date of Document: 24 Feb 2021-14 Jul 2021

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tfl-csopp-20210714-agendas-and-papers

CSOPP Signed Minutes 14 July 2021