Transport for London (TfL) Customer Service and Operational Performance Panel Meeting held 18 November 2020

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Transport for London (TfL) Customer Service and Operational Performance Panel Meeting held 18 November 2020

Agenda, minutes and papers. Subjects include: 1. Apologies for absence and chair's announcements. 2. Declarations of interests. 3. Minutes of the Customer Service and Operational Performance Panel held 23 September 2020. 4. Matters arising and actions list. 5. Communication and stakeholder engagement: enabling the recovery from Covid-19. 6. Enterprise risk update -TfL asset condition unable to support TfL outcomes (ER12). 7. Customer insights for the post Covid-19 recovery. 8. Assessing the effectiveness of social media. 9. Members' suggestions for future discussion items Part 2 subjects include: 13. Enterprise Risk Update -TfL Asset Condition Unable to Support TfL Outcomes (ER12). Also includes: Minutes of the Customer Service and Operational Performance Panel held 18 November 2020 (signed).

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Level: File

System ID: LT000021/003/010/001/015

Archive Reference Number: LT000021/003/010/001/015

Date of Document: 23 Sep 2020-18 Nov 2020

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csopp-20201118-draft-public-pack