TfL Business Plan 2014

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In Folder: 004 - Business Plans (Published) Digital Records

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TfL Business Plan 2014

Message from the Mayor 4 Commissioner’s foreword 6 Customers: the heart of our business 13 What we do 14 Improving transport services 15 Improving the customer experience through technology 18 Delivery: our plans and our promises 29 Maximising capacity on our network 30 £4bn investment in London’s roads 36 Maximising traffic flow through innovative technology 39 Unlocking growth for the future of London 42 Making life in London better 48 Reducing casualties and fatalities – targeting vulnerable road users 54 Reducing crime further 56 Delivering sustainable transport 59 Mayor’s Air Quality Fund 62 Our delivery timeline 64 Our people: dedicated to customer service 66 Recruiting individuals with the right skills, knowledge and behaviours 68 Supporting career progression and development 69 Rewarding our people 70 Promoting diversity and supporting society 70 Educating, inspiring and providing opportunity 71 Supporting the UK economy 72 Value: providing value for money 75 A commercially focused organisation 76 Efficiencies 76 Fares 79 Government funding 80 Prudential borrowing 80 Risk 81 Financial tables 82

Catalogue

Level: Item

System ID: LT000021/004/004/015

Archive Reference Number: LT000021/004/004/015

Date of Document: 27 Jan 2015

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