TfL Business Plan 2019/2020-2023/2024

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In Folder: 004 - Business Plans (Published) Digital Records

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TfL Business Plan 2019/2020-2023/2024

Forewords 6 Sadiq Khan: My vision for London 8 Mike Brown MVO: Overcoming new challenges 10 The financial context 12 Delivering the Mayor’s Transport Strategy 14 The strategy and vision 16 Making the vision a reality 18 Healthy Streets and healthy people 24 A good public transport experience 30 New homes and jobs 34 Business at a glance 36 Forecasting and trends 38 Forecasting 44 Operational trends 46 Building a sustainable business 48 Building financial stability 56 Borrowing 58 Long-term capital plan 60 Facing our challenges 62 Developing diversity 66 Our services 68 Streets 78 Buses 86 Rail 94 London Underground 102 Elizabeth line 106 Other operations 114 Commercial Development 120 Professional services 124 Appendix 127 TfL Group balance sheet 128 Major new capital investment

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System ID: LT000021/004/004/017

Archive Reference Number: LT000021/004/004/017

Date of Document: 28 Jul 2020

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