TfL Budget 2016/2017 and Business Plan

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In Folder: 004 - Business Plans (Published) Digital Records

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TfL Budget 2016/2017 and Business Plan

Mayor’s message 04 Commissioner’s message 06 Introduction 08 Customers – the heart of our business 10 Table 1: Service and passenger journeys 19 Table 2: Customer satisfaction 20 Table 3: Cycling levels 21 Delivery – our plans and promises 22 Table 4: Environment 46 Table 5: Reliability 46 Table 6: Safety and security 47 Our people – dedicated to customer service 48 Value – delivering more with less 52 Financial summary 58 Sources of cash 60 Financial tables Budget 2016/17 62 Table 7: TfL Group Operating Account 62 Table 8: TfL Group Capital Account 63 Table 9: TfL Group Balance sheet 64 Table 10: TfL Group Cash summary 65 Budget 2016/17 by business unit 66 Table 11: Rail & Underground Budget 66 Table 12: Surface Transport Budget 67 Table 13: Specialist Services Budget 67 Five-year Business Plan 68 Table 14: TfL Group 5-year Operating Account 68 Table 15: TfL Group 5-year Capital Account 69 Key milestones in 2016/17 70

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Level: Item

System ID: LT000021/004/004/013

Archive Reference Number: LT000021/004/004/013

Date of Document: Mar 2016

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