Transport for London (TfL) Customer Service and Operational Performance Panel Meeting held 7 October 2021

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Transport for London (TfL) Customer Service and Operational Performance Panel Meeting held 7 October 2021

Agenda, minutes and papers. Subjects include: 1. Apologies for absence and chair's announcements. 2. Declarations of interest. 3. Minutes of Customer Service and Operational Performance Panel held 14 July 2021. 4. Matters arising an actions list. 5. Quarterly Customer Service and Operational Performance Report – quarter 1 2021/2022. 6. Bus services to London’s hospitals. 7. Winning back our customers. 8. Enterprise risk update – disparity leading to unequal or unfair outcomes (ER11). 9. Members’ suggestions for future discussion items. Agenda Part 2: 13. Enterprise risk update – disparity leading to unequal or unfair outcomes (ER11). Also includes: Minutes of Customer Service and Operational Performance Panel held 7 October 2021. (signed)

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System ID: LT000021/003/010/001/018

Archive Reference Number: LT000021/003/010/001/018

Date of Document: 14 Jul 2021-7 Oct 2021

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csopp-20211007-public-documents

Minutes of the Customer Service and Operational Performance Panel 07-10-21