Transport for London (TfL) Customer Service and Operational Performance Panel Meeting held 24 February 2021

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Transport for London (TfL) Customer Service and Operational Performance Panel Meeting held 24 February 2021

Agenda, minutes and papers. Subjects include: 1. Apologies for absence and chair's announcements. 2. Declarations of interests. 3. Minutes of the Customer Service and Operational Performance Panel held 18 November 2020. 4. Matters arising and actions list. 5. Communication and stakeholder engagement: enabling the recovery from Covid-19. 6. Insights from data during Covid-19. 7. Assisted transport services update. 8. Strategic overview of cycling in London annual update. 9. Public Engagement and Consultation: a focus on the London Streetspace Programme. 10. Enterprise risk update: major service disruption (ER3). 11. Enterprise risk update: loss of stakeholder trust (ER 6). 12. Enterprise risk update: disparity leading to unequal or unfair outcomes (ER 11). 13. Members' suggestions for future discussion items. Part 2 subjects include: 17. Enterprise risk update: loss of stakeholder trust (ER 6). 18. Enterprise risk update: disparity leading to unequal or unfair outcomes (ER 11). Also includes: Minutes of the Customer Service and Operational Performance Panel held 24 February 2021 (signed).

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System ID: LT000021/003/010/001/016

Archive Reference Number: LT000021/003/010/001/016

Date of Document: 18 Nov 2020-24 Feb 2021

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CSOPP Signed Minutes 24 February 2021

csopp-20210224-public