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Agenda, minutes and papers. Subjects include: 1. Apologies for absence and chair's announcements. 2. Declarations of interests. 3. Minutes of TfL Board held 20 November 2019. 4. Matters arising, actions list and use of delegated authority. 5. Commissioner's report. 6. Crossrail update. 7. Quarterly performance report - quarter 3, 2019/2020. 8. TfL Viewpoint survey results 2019. 9. Report of the Customer Service and Operational Performance Panel held 27 November 2019. 10. Report of Audit and Assurance Committee held 3 December 2019. 11. Report of Finance Committee held 18 December 2019. 12. Report of Programmes and Investment Committee held 18 December 2019. Also includes: Minutes of TfL Board meeting held 22 January 2020 (signed).

20 Nov 2019-22 Jan 2020

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